Deepak Rai is passionate about helping brands, start-ups, SMBs, MSMEs, enterprise win in the Digital First economy. After having worked with Fortune 100 companies and brands in USA for about 10 years, thereafter Middle East & Africa for 7.5 years and Asia Pacific for 2 years, Deepak decided to move to India to put his experience at work, learn from living and immersion in India and launch a full service Digital First company serving brands and companies of all sizes within India and globally. The companies formation are in process and will be announced soon. Meanwhile Deepak, Shruti and Shanaya are learning organic farming and getting connected to the five elements.
Shruti Thapa Rai and Deepak got married in Dharamshala in February 2011. For over a decade, on their visits to Shruti’s native beautiful Dharamshala in Himachal Pradesh, India – they would always dream of contributing to their roots and starting the entrepreneurship journey in the beautiful Dhauladhar Himalayan mountain ranges. Young educated students move to the metros with a dream to gain rich experience and better earning opportunities. Deepak & Shruti always dreamt and spoke about what can be done to help retain and nurture local talent within Dharamshala and Himachal Pradesh and provide them skilling opportunities and exposure to global Digital innovation tools, technologies, projects and programs to work upon.
Deepak and Shruti decided to move to Dharamshala with their 6 years old daughter Shanaya and finally embark on the entrepreneurship journey.
Deepak is a Customer/Digital professional with 19 years of leadership experience in the areas of Digital Tech Strategy, Customer Journey & Experience Tech Stack, Omni Channel Digital Retailing, E-commerce, Marketing Tech, Advertising Tech, Customer Data Platform, Customer Experience, Customer Relationship Management, Data Measurement & Analytics, Marketing & Sales Operations Optimisation and Program Management.
Deepak has extensive leadership experience in building, running, scaling business operations – E-commerce, Digital Marketing, Marketing Automation, ESP, Customer Experience, CRM, Data & Analytics teams; program management; consulting and delivery, working with brands, clients and companies like (partial list) Mars, Kraft Foods (Now Mondelez), J&J, Nu Skin Enterprises, Lenovo, Rohm & Haas (Now Dow Chemicals), Philip Morris, KPMG, Deloitte, IBM, Reynolds and Reynolds, Toyota, Lexus, Volvo, Honda, Chrysler, Jeep, Dodge, RAM, TATA Group, TATA Motors – across USA/Canada for 10 years, MENA for 7 years, Asia Pacific for 2 years.
Deepak has lead and managed $XXX M ‘Full Stack’ Digital Transformation Programs Consulting Services P&L and Program Budgets, delivering on business objectives, building cross cultural and global geo based teams, on-site/off-shore remote models – across various ‘Full Customer/Digital Stack’ platforms including (not limited to) Enterprise Customer First Party Data, digital media execution, attribution/ROI and optimisation using DoubleClick (Now Google Marketing Platform DV360), Omniture (Now Adobe Analytics), Exact Target (Now Salesforce Marketing Cloud), Google Marketing Platform, SAP Customer Experience, SAP C4/HANA, Sprinklr CXM, Genesys Contact Centre/multiple contact centre platforms, multiple E-Commerce platforms (now acquired), multiple DMPs (now acquired), multiple enterprise omni-channel digital tools, multiple payment solutions and various ETL tools for visualisation, analytics and reporting.
Few of the industries Deepak has worked in include Consumer Goods, Retail, E-commerce, Luxury, Wholesale/Retail Distribution, Professional Services, Pharma, Medical Devices & Diagnostics, Manufacturing, OEM, Automotive and others.
Deepak is adept in building relationships across business divisions, functions and geos to break complex into simple and deliver business performance outcomes working with people, process and platforms.
Deepak is passionate about paying it forward and has been regularly sharing his experiences and providing mentorship to Educational Institutes, Start-ups within India and across the globe.